Frequently asked questions
CANDLE CARE + SAFETY
Trim your wick to remove excess charred wood after burning. We recommend keeping the wick length at 1/4".
This candle may create a slight tunnel while burning during the first few hours of use. For best results burn long enough for the melt pool to extend to the vessel edge every time.
Ensure your candle is placed on a heat-safe surface. Follow the 2 feet rule to distance from flammable objects.
Do not allow wick trimmings, dust, or other materials to accumulate in the wax pool.
Do not transport your candle while burning. Let vessel cool prior to touching or moving.
To ensure safety and longevity, be sure to check the bottom of your candle for additional instructions, including details on when to discontinue use.
Scent and Psyche is not responsible for any user misuse or negligence.
ORDER FULFILLMENT + SHIPPING
Most orders ship within 1-2 business days.
confirmation email within 24 hours of placing your order, you can contact customerservice@scentandpsyche for a status update.
Orders are shipped by UPS ground and usually arrive within 1-4 days of ship date depending on location and distance from Minneapollis. If your order is urgent or if you need special considerations, please feel free to email us and we will strive to accomodate your needs. If you have questions, we are also available by chat.
packages may be subject to customs, duties or other fees that are calculated by
country. The customer is responsible for paying any and all customs duties and
fees. International packages may be delayed by customs. Unfortunately, we at Scent
and Psyche have no control over these circumstances.
We provide customized labels on our current candle vessels and fragrances for weddings, events, and client or corporate gifting.
Gifting Simplified & Stylish
Have us wrap your gift and personally handwrite your card.
Please provide gift message in order details during check out.
If you forget this step, don't fret, email us at firstname.lastname@example.org and we will take care of everything!
Artisan made with care
Our candles are ethically produced using the finest quality ingredients and materials.
Each small batch is hand-poured in our woman-owned studio in Minneapolis, Minnesota, USA