ORDER FULFILLMENT AND SHIPPING INFORMATION

Shipping Method

Our default shipping method is UPS Ground which is guaranteed to arrive within 3 working days.

International packages 

International orders may be subject to customs, duties or other fees that are calculated by
country. The customer is responsible for paying any and all customs duties and
fees. Customs may delay international packages. Unfortunately, we at Scent
and Psyche have no control over these circumstances. 

Shipping in Hot Weather

During extremely hot weather, we use ice packs and insulated lining within our shipping boxes to keep the temperature as regulated as possible.

Fulfillment 

Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability; in this case, you will be notified immediately. If you do not receive an order confirmation email within 24 hours of placing your order, you can contact customerservice@scentandpsyche for a status update.  

Custom Orders/Personalized Items 

The delivery timeline will be confirmed at the time of order placement.  Please reach out to customerservice@scentandpsyche.com if you have questions regarding fulfillment lead times for your custom orders.