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  • SHOP
    • SHOP BY SIZE + PRICE

      • 4oz Amber Jars $12
      • 7.5oz Amber Jars $24
      • 12oz Signature Amber Jar $32
      • 15oz Signature Amber Jars $44
      • Ceramic Collection
    • Signature Collection

      • Golden
      • Northshore
      • Dusk
      • Restore
      • Fig
      • Cashmere
      • Forest
      • Heirloom
      • Purist
      • Escape by Fiction
      • Flannel
    • The Holiday Collection

      • Frosted Spruce
      • Cheers
      • Good Fortune
    • The Fall Collection

      • Cider House
      • Amber Moon
      • Embers
    • SALE

      Soon to be archived seasonal scents are now on sale

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    • REVIEWS
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Home › Return Policy

Return Policy

Scent and Psyche

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@scentandpsyche.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@entandpsyche.com.

Scent and Psyche

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Questions?

Please feel free to contact us

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