Frequently asked questions

If you're having trouble getting your wood wick candle to light
for the first time, here are a few steps you can try:

1. Trim the wick: Before lighting the candle, make sure to trim the wick to about 1/4 inch. This will prevent the wick from being too long and difficult to light.
2. Use a lighter: To ensure a consistent flame, use a long lighter to light the wick from the center of the candle.
3. Ensure a melt pool: Let the candle burn for at least 2 hours so that a melt pool can form at the base of the wick. This will help establish a consistent flame and prevent tunneling. A melt pool also helps to ignite the wick.
4. Check for air currents: Make sure the candle is placed in a draft-free area. Air currents can make it difficult to light the wick and cause the flame to go out.
If the above steps don't work, there could be an issue with the wick itself. Please reach out to us for assistance at
Overall, with a little patience and attention to detail, you should be able to get your wood wick candle to light for the first time and enjoy its unique crackling sound and longer burn time.

When the metal clip holding the wood wick becomes visible, it indicates that the wick has completely burned down to the base of the clip and the burn is finished. Although the burn is over, the remaining wax can still be enjoyed by melting it using a candle warmer, making it a wonderful alternative.

Please feel free to reach out to for any questions or product issues!